Support /System Engineer(JO # 43387)
Support Engineer 12 Months Redmond, WA Responsible for providing for complex products, including escalated issues, mainly to end users, along with developers and corporate customers and providing support via telephone, written correspondence, and electronic media. Works independently with limited supervision. Core Job Requirements: Minimum of 2-5 years’ experience with a combination of the following: •Operations in an Enterprise scale data center •Experience in infrastructure operations processes and implementation of projects •Specialized knowledge in one or more of the following, Windows Server OS, Virtual Server, IP networking, server hardware and storage, computer security principles and practices. Day-to-Day Duties: Candidate will work on Tier 3 Escalations with customers and in the down time will be assigned ambigous tasks to complete. General Qualifications: BS/BA in Computer Science, Engineering, Business or related field or equivalent in work experience. Certifications: MCSE (...